Payne Carpet Outlet Inc in Niagara Falls, NY Open now

Reviews about Payne Carpet Outlet Inc

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  February 24, 2020, by Tony S
  I recently had a sheet vinyl floor installed by Payne's. I paid the extra $600 to have them do the tear out and prep work of the sub floor. My floor never squeaked a bit prior to the install, Bill Sr admits this is true. It squeaks like crazy now. I have been put off for quite some time now, listening to one excuse after another as well as ridiculous reasons why this is not their fault. I asked Bill Jr. to explain why my floor squeaks . He got frustrated, called me an a@#hole and said "see you in court". They refuse to tear it up and fix it. They offer no solutions and no compensation. To add insult to injury I damaged the flooring just by pushing my dishwasher into place. I will be filing with the BBB soon and spreading the word everywhere possible to not patronize this business.